Customer service

The 3D printer pen does not stay warm when not in use. In fact, the 3D pen turns itself off if not used for more than two minutes.

The first thing to look for is whether the filament is placed correctly in the 3D pen. According to the instructions, this is as follows: Cut the end of the filament straight and insert the filament into the back of the 3D pen.

If the filament feedthrough in your 3D pen does not work, check whether the filament has been inserted correctly. Is the filament correctly inserted into the 3D printer pen?

Does your 3D pen suffer from the following symptoms? If so, it could be that the print head is clogged.

• No more filament comes out of the 3D pen.
• The 3D pen no longer takes up filament.
• The 3D pen's print head is clogged with filament.

Let the 3D pen warm up until it is ready to use. The 3D pen is at temperature as soon as the light on the 3D pen turns green. Insert the new filament into the back of the 3D printer pen. Press the feed button to let the new filament flow through the 3D pen. The remaining part left in the 3D pen will now be pushed out of the 3D pen by the new filament. Make sure you do use the same type of filament for this (PLA, ABS or PETG). Does the pen still seem clogged? If so, contact our customer service team on 020-261 4883 or [email protected].

Preventing a blockage

To prevent a blockage in the future, we recommend that you remove the filament from the 3D pen as soon as you are finished and want to switch off the 3D pen. You do this by pressing and holding the on/off button on the 3D printer pen for two seconds. This will make the filament come out at the back of the 3D pen. Don't forget to cut the filament at the back of the 3D pen straight.

Is the indicator light of your 3D pen not working? Check whether the adapter is properly plugged into the socket. Make sure that the cable makes contact with the 3D pen.

Have you lost your manual? No problem! You can download the manuals for the 3D pens from 3Dandprint as PDF files below.

If you want to use a different colour, first let your current filament out of the 3D pen. You do this by pressing the on/off button on the 3D pen for two seconds. Once the 3D pen is empty, you can add a new colour.

There are different types of filaments you can use for your 3D pen. Below we explain which filaments you can use for the 3D printer pen from 3Dandprint.