The first thing to look for is whether the filament is placed correctly in the 3D pen. According to the instructions, this is as follows: Cut the end of the filament straight and insert the filament into the back of the 3D pen.
Does your 3D pen have the following symptoms? Then the print head may be clogged.
Is the indicator light of your 3D pen not working? Check whether the adapter is properly plugged into the socket. Make sure that the cable makes contact with the 3D pen.
If you have any damage to your 3D pen or power cable, we do not recommend using it. Damage can cause accidents. Please contact us at [email protected]
If the filament feedthrough in your 3D pen does not work, check whether the filament has been inserted correctly. Is the filament correctly inserted into the 3D printer pen?
PLA is environmentally friendly, biodegradable and requires less heat and therefore less energy to melt. Moreover, it is easy to use. So in all aspects it is positive and in our eyes the best kind of filament.
No, unfortunately it is not possible to use used filament again. Once the filament has been heated, you can no longer use the filament. This is because the filament has melted and therefore no longer fits in the pen.
The 3D pen is suitable for ABS, PETG and PLA. It is possible to use ABS, PETG and PLA filament interchangeably. Before changing filaments, we recommend you to empty the 3D printer pen first.
There are three types of filament that you can use for the 3D pen from 3Dandprint. These are the ABS, PETG and PLA filaments of 1.75 mm.
There are different types of filaments you can use for your 3D pen. Below we explain which filaments you can use for the 3D printer pen from 3Dandprint.
Unused filament can be recycled. If you want to dispose of the unused filament, please observe the environmental legislation applicable in your country for the collection and recycling of plastics.
Yes, up to an amount of €50 there are shipping costs associated with an order. These shipping costs are: €2.99
For orders above €50, shipping is free to addresses in the Netherlands and Belgium.
Please note that shipping costs differ per country.
| Country | Orders under 50 euro | Orders above 50 euro |
| Netherlands | € 2,99 | € - |
| Belgium | € 2,99 | € - |
| Germany | € 2,99 | € 2,99 |
| Italy | € 6,50 | € 6,50 |
| Luxembourg | € 4,95 | € 4,95 |
| France | € 3,99 | € 3,99 |
| Austria | € 4,99 | € 4,99 |
| Poland | € 3,99 | € 3,99 |
| Portugal | € 6,50 | € 6,50 |
| Spain | € 4,99 | € 4,99 |
| Switzerland | € 6,99 | € 6,99 |
| Denmark | € 3,99 | € 3,99 |
No, once your order has been placed it cannot be changed.
Place the items you want to buy in the shopping basket. When you have the items you want to buy you can view your shopping basket by clicking on "View basket". You can also go directly to the checkout. Place the items you want to buy in your shopping cart. When you have the items you want to buy you can view your shopping basket by clicking on "View basket". You can also go directly to the checkout. There you have the choice to pay with iDeal or PayPal.
When you have placed an order, all items of that order will be shipped at once. The item with the longest delivery time determines the final shipping date of your order.
For an order going to Belgium, Germany or France, the order should reach you in no more than 7 working days. Is this not the case? Please contact the customer service.
Our products are shipped to the Netherlands, Belgium, Germany, France, Luxembourg and Austria.
Should you miss something from your order without having been contacted about it? Then please contact our customer service.
We aim to deliver your order as soon as possible. Therefore, your order will be shipped in 2-3 days. Still haven't received your order after 5 working days? Please contact our customer service.
Het is natuurlijk vervelend als je een klacht hebt over onze producten en of dienstverlening. Wij willen je graag verder helpen en een gewenste oplossing bieden. Je kunt mailen naar: [email protected]. Onze medewerkers van de klantenservice zullen de klacht bekijken en proberen naar ieders tevredenheid de klacht op te lossen. Wij zullen jouw klacht binnen 14 dagen na ontvangst beantwoorden, mocht het meer tijd nodig hebben, dan zullen wij je hiervan op de hoogte stellen. Mocht je dit niet op prijs stellen, dan kun je ook altijd contact op nemen met de afdeling bemiddeling van Stichting Webshop Keurmerk waar wij bij zijn aangesloten. Zij zullen dan bemiddelen https://www.keurmerk.info/nl/consumenten/klacht/ Vanaf 15 februari 2016 is het voor consumenten in de EU ook mogelijk om klachten aan te melden via het ODR platform van de Europese Commissie. Dit ODR platform is te vinden op (http://ec.europa.eu/odr .) Wanneer de klacht nog niet elders in behandeling is dan staat het je vrij om de klacht te deponeren via het platform van de Europese Unie.
